Quick answer: Most Suno problems are fixed by refreshing the page, checking Suno’s status, signing out and back in, or trying another browser or the app. If a prompt is “flagged”, remove artist names, copyrighted lyrics and sensitive words. If uploads fail, use audio you own with no background music. If downloads are missing, remember the free plan doesn’t include downloads. For billing or account issues, contact Suno through its official help centre.
Use the quick table to find your problem, then read the detailed fixes below.
Quick fix table
| Problem | First thing to try |
|---|---|
| Songs stuck generating | Wait 5 minutes, refresh the Library |
| “Prompt flagged for moderation” | Remove artist names and quoted lyrics |
| Upload failed / “copyrighted content” | Upload only your own audio |
| No download button | Check you’re on a paid plan |
| Credits not refreshing | Wait for the daily or monthly reset |
| Page won’t load | Clear cache or try another browser |
| App crashing | Update the app and restart your phone |
| Can’t sign in | Use the same sign-in method as before |
| Subscription not showing | Restore purchases / sign in to the right account |
1. Check if Suno is down
If nothing works, the problem may be on Suno’s side. Check Suno’s official social accounts or status updates, and look for recent posts from other users. During busy times or new launches (like v6), generation can be slow. If Suno is down, waiting is the only fix — your credits are usually safe.
2. Songs stuck on “generating”
- Wait five minutes; busy queues take longer.
- Refresh the page or pull to refresh in the app.
- Check your Library — finished songs sometimes don’t update on the Create page.
- Don’t press Create again and again; you may use extra credits.
- If a generation fails, credits are usually returned. If not, contact support.
3. “Your prompt was flagged for moderation”
Suno blocks some prompts to protect artists and keep the platform safe. Common causes:
- Real artist or band names in the style
- Lyrics copied from existing songs
- Hateful, violent or sexual content
- Words that look like they target real people
Describe the sound instead of naming artists, write your own lyrics and rephrase sensitive words. See our Suno prompts guide.
4. Upload failed or “contains copyrighted material”
Suno checks uploads to stop people using songs they don’t own. To upload successfully:
- Use your own voice, instrument or recording.
- Remove background music or radio in the recording.
- Keep within your plan’s upload length.
- Use common formats like MP3, WAV or M4A.
Don’t try to trick the filter with pitch or speed changes — it breaks Suno’s terms.
5. Can’t download songs
- The free plan doesn’t include downloads.
- Paid plans have monthly limits (20 on Pro, 60 on Premier).
- Make sure the song has finished generating.
- Try another browser if the file doesn’t save.
Full guide: how to download Suno songs.
6. Credits missing or not refreshing
Free credits refresh daily and don’t roll over. Paid plan credits reset with your billing cycle. Failed generations usually return credits, but sometimes it takes a few minutes. If you bought top-up credits, check that your subscription is active, since top-ups require one. Learn more in Suno credits explained.
7. Website won’t load or looks broken
- Refresh the page.
- Clear your browser cache and cookies for suno.com.
- Disable ad blockers or privacy extensions for suno.com.
- Try a different browser like Chrome, Safari, Edge or Firefox.
- Try another network or turn off your VPN.
8. App crashes or won’t open
- Update the Suno app.
- Restart your phone.
- Check your phone’s free storage.
- Reinstall the app (your songs are saved in your account).
More in our Suno app guide.
9. Can’t sign in
Use the same method you used to create your account — for example Google, Apple, Discord, email or phone. Signing in another way can create a new empty account, which looks like your songs disappeared. If you’re locked out, use Suno’s official password reset or contact support. Never give your login to third-party “helpers”.
10. Songs disappeared
- Check you’re signed in to the right account.
- Check filters in your Library (liked, public, trashed).
- Look in Trash if you may have deleted them.
- Contact support if songs are really missing.
11. Vocals sound bad or lyrics are wrong
- Shorten lines and simplify the chorus.
- Tag every section clearly.
- Spell tricky words the way they sound.
- Try another model or generate again.
See our Suno lyrics guide.
12. Song ends suddenly or repeats
Add [Outro] and [End] to your lyrics, or extend from a few seconds before the ending. With v6 you can also ask for an edit to the ending. Details in Suno extend.
13. Style isn’t followed
Put the genre first, use fewer descriptors, raise Style Influence and add unwanted sounds to Exclude styles. See Suno style prompts.
14. Vocals appear in instrumentals
Turn on Instrumental, add “instrumental” to the style and exclude vocals. See Suno instrumental.
15. Can’t find v6 or new features
Check your plan (v6 and v6-wild need Pro or Premier), update the app and refresh. Rollouts can arrive at different times. See Suno v6.
16. Payment failed
Check your card details, available balance and whether your bank blocked an online payment. Try another payment method, or subscribe through the app store instead.
17. Subscription not active after paying
Make sure you’re signed in to the same account you paid with. If you paid in the app, use “Restore purchases”. If it still doesn’t show, contact Suno support with your receipt.
18. Can’t cancel your plan
Cancel where you paid: Suno website, Apple App Store or Google Play. See how to cancel Suno.
19. Persona or Voice not working
Use styles close to the original song for Personas, and re-record in a quiet room if Voice verification fails. See Suno Voices and Personas.
20. Still stuck? Contact Suno support
Visit the official Suno help centre. Include your account email, the song link, the time it happened, your device and browser, and screenshots. Clear details lead to faster answers. Never pay a third party who claims to fix your Suno account.
A real-world example
A creator kept getting “prompt flagged” on a song about a famous band’s hometown. The cause wasn’t the topic but the band’s name in his style line. He replaced the name with “70s British rock, raspy male vocals, crunchy guitars” and moved the town name into the lyrics. The next generation worked first time. Most Suno errors have a simple cause like this.
Prevent problems before they happen
- Keep the app and browser updated.
- Use one sign-in method only.
- Write your own lyrics and avoid artist names.
- Download final songs before your plan ends.
- Check your credit balance before big projects.
A few good habits prevent most Suno problems and save you time and credits.
FAQ
Why is Suno so slow today?
Busy times, new launches or outages can slow generation.
Do failed songs use credits?
Failed generations usually return credits.
Why can’t I upload songs to Suno?
Uploads with copyrighted music are blocked; use your own audio.
Why can’t I download my songs?
Downloads need a paid plan.
SunoMusicAI Guide is an independent website and is not affiliated with, endorsed by or sponsored by Suno, Inc. Features, prices and policies change often, so always check Suno’s official website for the latest details.
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